Privacy Policy

Esse Skincare (“us”, “we”, “our”) is committed to ensuring each website user’s (“you”, “your”) privacy and security.

Our primary goal in collecting information from you is to provide a better user experience to you. We define Personal Information as information that can identify, and allow contact with the user, such as Full Name, Address, Phone Number, E-Mail Address, and Credit Card Details.

This Privacy Policy informs you how we treat personal information you provide to us. Your continued use of our website affirms your agreement to our Privacy Policy and Terms & Conditions which may be updated without notification.

INFORMATION COLLECTED

We may collect personal information from you when you request our services through placing an order, subscribing to e-mail lists, filling surveys, contacting us, submitting product reviews, or participating in promotions. This information is to help us provide the requested service to you to the best of our ability.

We also retain a copy of your online purchases. It is your decision whether or not you provide this information to us, but if you decide not to, you might not be able to complete purchases or access certain content on our website. We only collect information from you in fair and legal means to complete our services. You may change and update your personal information by signing into your account on our website.

When you submit your personal information, you are giving us your consent for us to collect and use this data as detailed on this page. Users who register on our website may also be placed on our e-mail list for newsletters and promotions.

Users can submit a request to opt-out of this by activating the “Unsubscribe” feature on our emails.

We use Cookies, a small text file, for record-keeping purposes. This is common practice amongst most websites. You can set your browser to alert you when a cookie has been detected. If your browser does not accept cookies, you may still use our website, however some functions may not work properly. Our session cookies help to keep you logged onto our site for your convenience and expire when you close out of your browser.

USE OF PERSONAL INFORMATION

We do not sell or share your personal information with 3rd parties. The information you provide to us may be used for placing/confirming/tracking orders, registration, analyzing statistics, contacting you, and delivering product information.

We may use information you provide to us to help promote products that may be suitable for you. We may collect non-personal and personal information from you for our internal assessment to improve our website.

We reserve the right to exercise our own judgment in disclosing personal user information for compliance with applicable legal requests, regulation, governmental requests, or in special cases such as identity theft protection services.

Personal information may be shared with businesses that may perform specific functions such as web host companies, parcel delivery companies, promotional agencies and similar specialists, but always subject to the restriction that they will only be provided information necessary to perform their functions and may not use the information for any other purpose.

When you submit feedback, comments, know-how, techniques, and other information, the ownership and use of such information will be transferred to us to be used as we see fit, but without violation of your rights to privacy.

SECURITY

We strive to protect and maintain the information you provide to us.

We implement industry-standard security encryption during consumer data exchanges with our website. We will continue to review and be kept up to date on security standards but will not be liable for any disclosure or manipulation of information from unauthorized 3rd party access.

Credit Card transactions are fulfilled with proven, industry-standard secure server data encryption through specialist service providers, including authorised banks, to complete your orders. We do not hold your credit card information and do not have access to this.

You are solely responsible for the security of your login credentials such as your username and password.

FEEDBACK

If you have concerns or queries regarding you personal data, please contact us at :

australia@esseskincare.com

03 9551 7898

Esse Skincare, c/o Sontuli Pty Ltd, 57 St Andrews Dr, Heatherton, Vic, 3202